Hospitality Reservation System
Now Available
Privacy Policy
Updated: June 29, 2026
1. Introduction
1.1 Jollo Connect GmbH (referred to in this Privacy Policy as “Jollo”, “we”, “us”, or “our”).
1.2 Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data.
1.3 Jollo provides a hospitality reservation management platform that enables venues (including restaurants, nightclubs, bars, and similar establishments) to manage reservations, while also providing users with a booking portal through which reservations can be made.
1.4 When you make a reservation through Jollo, personal data relating to you is processed on our platform for the purpose of fulfilling your booking request.
1.5 We are committed to protecting your personal data and respecting your privacy.
1.6 This Privacy Policy explains how we collect, use, process, and share information obtained through our Website (https://jollo.tech) and mobile application (“App”), and describes your rights under applicable data protection laws.
1.7 This Policy, together with our Terms of Use, applies to your use of our Website, mobile application (collectively, the “Applications”), and the services made available through them (“Services”).
1.8 Our Services are intended only for individuals aged 18 or over. We do not knowingly collect personal data from users under the age of 18. If we become aware that a child under the age of 18 has provided personal data to Jollo, we will take reasonable steps to delete such information as soon as possible. If you believe that we may hold personal data relating to a child under the age of 18, please contact us at customerservice@jollo.tech in accordance with Section 2 of this Privacy Policy.
2. Contact Details
2.1 Our full details are:
a. Legal Entity: Jollo Connect GmbH
b. Email: customerservice@jollo.tech
c. Address: Bahnhofstrasse 21, 6300 Zug, Switzerland
2.2 If you have any concerns regarding our processing of your personal data, contact us using the details above.
3. Changes to the Privacy Policy
3.1 We keep this Privacy Policy under regular review.
3.2 We may update this Privacy Policy from time to time. Any changes will be reflected by updating the effective date of this Privacy Policy.
3.3 Any material changes to this Privacy Policy regarding how we collect, use, or share personal data will be posted on this page and, where appropriate, notified to you through our Website or App. Where required by applicable law, we will seek your consent before such changes take effect.
4. Third Party Links
4.1 Our Website or App may contain links to third-party websites or services, including the Apple (App) Store and Google Play Store. These third-party websites and services have their own privacy policies, and we encourage you to review them before providing any personal data.
4.2 We do not control and are not responsible for the privacy practices or content of third-party websites or services.
5. Data We Collect About You
5.1 We may collect Aggregated Data (anonymised usage statistics) for analytical purposes. Aggregated Data is not personal data as it cannot identify you.
5.2 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
5.3 Jollo does not store your credit or debit card details. All payment transactions are processed by a third-party payment service provider in accordance with their privacy policy.
5.4 We minimise the collection of personal data to what is necessary to provide our Services.
6. Types of Data We Collect
6.1 Categories of Personal Data
a. Identity Data: [first name, last name]
b. Contact Data: [phone number, email address]
c. Transaction Data: [information relating to or needed to complete your bookings, including payment transactions and transaction history]
d. Reservation Data: [booking ID, reservation date and time, table number, guest list, table cost]
e. Authentication Data: [account login credentials]
f. Technical Data: [IP addresses and browser information contained in server log files and, for administrator accounts only, push notification tokens and device operating system information]
7. How We Collect Your Data
7.1 Directly From You
a. Registering or logging in to the App.
b. Submitting an enquiry through our Website.
c. Making a reservation through the App.
d. Contacting our customer support team.
7.2 From Third Parties
a. Venue staff who enter your information into the App to record your reservation.
b. Payment service provider
7.3 From Technology
a. We automatically collect certain Technical Data when you use our Website or App. This includes IP addresses and browser information contained in server log files. For administrator accounts, we also collect push notification tokens and device operating system information to enable service-related push notifications.
8. How We Use Your Personal Data
8.1 We will only process your personal data where permitted by applicable data protection laws. We rely on one or more of the following lawful bases:
a. Where processing is necessary to perform a contract we have entered into, or are about to enter into with you (“Performance of a Contract”).
b. Where processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests (“Legitimate Interests”).
c. Where processing is necessary to comply with a legal or regulatory obligation (“Legal Obligation”).
d. Where you have given us your specific consent to carry out the processing in question (“Consent”).
The table below sets out the purposes for which we process your personal data and the lawful bases we rely on
| Purpose/Activity | Categories of Data Processed | Lawful Basis for Processing |
|---|---|---|
| Delivering and Operating our Services | Identity Data, Contact Data, Authentication Data, Transaction Data, Reservation Data, Technical Data |
|
Service Support and Improvement | Identity Data, Contact Data, Authentication Data, Transaction Data, Reservation Data, Technical Data |
|
Legal and Regulatory Compliance | All applicable data categories within the given context |
|
Aggregated and De-identified Data | All applicable data categories within the given context |
|
9. Data Retention
9.1 We retain personal data for as long as necessary to provide our Services, including to comply with applicable legal, accounting, or reporting requirements, to establish or defend legal claims, and for compliance and protection purposes.
9.2 We determine the appropriate retention period by taking into account the scope and sensitivity of the personal data, the purposes for which we process it, the potential risks associated with retaining it, and any applicable legal requirements.
9.3 When personal data is no longer required, we will securely delete or anonymise it, unless we are required or permitted by law to retain it for a longer period.
9.4 If you would like further information about our data retention practices, please contact us using the details provided in this Privacy Policy.
10. Automated Decision-Making
10.1 We do not use automated decision-making or profiling as part of our Services.
11. Your Legal Rights
11.1 You may exercise the following rights by contacting us at customerservice@jollo.tech or by post using the contact details provided in this Privacy Policy. We will respond to your request within the time required by applicable data protection laws and may request additional information to verify your identity before responding. We may refuse or be unable to comply with your request where permitted or required by law.
11.2 You have the following rights under applicable data protection laws in relation to your personal data:
a. Access: Obtain access to your personal data and information about how we process it.
b. Rectify: Correct inaccurate or incomplete personal data.
c. Restrict: Restrict the processing of your personal data in certain circumstances.
d. Object: Object to the processing of your personal data where we rely on Legitimate Interests as our lawful basis.
e. Transfer: Receive your personal data in a machine-readable format or have it transferred to another organisation of your choice.
f. Delete: Delete your personal data where there is no lawful reason for us to continue processing it.
g. Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.
11.3 You also have the right to submit a complaint to the Information Commissioner’s Office (ICO) in the United Kingdom regarding our handling of your personal data.
12. Disclosures of Your Personal Data
12.1 We may share your personal data with the following to provide our Services or where required by applicable law:
a. Service providers acting as processors or sub-processors who provide technical support and other services.
b. Payment service providers, such as Stripe, who process payments in accordance with their own privacy policies.
c. Professional advisers, including lawyers, bankers, auditors, and insurers, who provide professional services where required.
d. Tax authorities, regulators, and governmental authorities where required by applicable law.
e. Venues with which you make reservations through our Services.
12.2 We never sell your personal data to third parties.
13. Data Controller and Processor
13.1 Under applicable data protection laws, Jollo is the data controller for the personal data of registered App users and Website visitors.
13.2 With respect to personal data entered into our Services by venues, Jollo acts as a data processor on behalf of the relevant venue. The venue is the data controller, determines the purposes and means of processing that personal data, and its privacy policy governs the processing of that personal data.
14. International Transfers
14.1 Certain third-party service providers we use are located outside the United Kingdom. As a result, your personal data may be transferred to countries outside the United Kingdom where necessary to provide, maintain, and secure our Services.
14.2 Whenever we transfer your personal data outside the United Kingdom, we ensure:
a. Personal data is transferred to countries that are recognised as providing an adequate level of protection.
b. Appropriate safeguards, such as approved contractual clauses, are implemented where required.
14.3 Contact us if you would like further information about how we transfer your personal data internationally.
15. Data Security
15.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, encrypted communications, hashed passwords, and restricted access to our systems.
15.2 You are responsible for keeping your account credentials confidential and must not share them with anyone.
15.3 While we implement appropriate safeguards to protect your personal data, the use of Information Technology (IT) involves inherent risks, and we cannot guarantee the absolute security of your personal data.
15.4 If a personal data breach occurs, we will notify affected individuals and any applicable regulatory authority where required by applicable data protection laws.
16. Cookies
16.1 Please refer to our Cookie Policy for more information about our use of cookies and similar technologies https://jollo.tech/cookies-policy/