Terms of Use

Updated: June 29, 2026

1 Acceptance of the Terms

1.1 By selecting the checkbox when creating an account on the mobile application, or by accessing our website (collectively, the “Applications”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you must stop using the Applications immediately.

1.2 Our Privacy Policy ( https://jollo.tech/privacy-policy/ ) explains how Jollo Connect GmbH (“Jollo”, “we”, “us”, or “our”) collects, uses, and processes your personal data. Please read it carefully before using the Applications.

2. Introduction

2.1 Jollo provides the Applications and the Services solely to facilitate reservations between users and participating venues. All reservations are subject to availability and acceptance by the relevant venue. Each venue is solely responsible for its reservations, services, and any information displayed through the Applications. By making a reservation, you agree to comply with the venue’s applicable terms and conditions.

2.2 Payments made through the Applications are processed by third-party payment service providers. Jollo is not responsible for errors or failures caused by those providers.

2.3 We take data security and the protection of your personal data seriously. For more information, please refer to our Privacy Policy ( https://jollo.tech/privacy-policy/ ) and Cookie Policy  ( https://jollo.tech/cookies-policy/ ), which explain how we collect, use, and process your personal data as a result of your use of the Applications.

2.4 You must be 18 or over to accept these Terms.

2.5 The ways in which you can use the Applications may also be governed by the Apple App Store and Google Play terms and policies, which will apply instead of these Terms where there are differences between the two.

3. Support

3.1 If you want to learn more about the Applications and the services made available through them (“Services”), have any problems using them, or wish to contact us for any other reason, please email us at customerservice@jollo.tech.

3.2 If we need to contact you, we will do so via the email address you have provided to us.

4. Modifications

4.1 We reserve the right to:

a. update and modify the Applications at any time without prior notice;

b. amend these Terms from time to time. Your continued use of the Applications following any change constitutes your acceptance of the updated Terms. For material changes, we will make reasonable efforts to notify you;

c. interrupt the operation of the Applications at any time without prior notice to perform maintenance, error correction, or other operational purposes.

4.2 Jollo will not be liable to you for any of the actions described in this Section. If you do not agree to any changes to these Terms, your sole remedy is to stop using the Applications.

5. Use of the Applications and Services

5.1 You may use the Applications and the Services only for their intended purposes and in accordance with these Terms and all applicable laws.

5.2 By using the Applications and the Services, you agree that you will:

a. maintain accurate and up-to-date account information, keep your account credentials secure, be responsible for all activity carried out through your account, and notify us immediately if you know or suspect that your account has been compromised or accessed without authorisation;

b. comply with any security policies we publish and provide any information reasonably requested by Jollo to help maintain the security of the Applications and the Services;

c. access the Applications and the Services only through authorised means; and

d. be responsible for all internet connection charges and other costs incurred when accessing or using the Applications and the Services.

5.3 You must not:

a. use the Applications or the Services for any commercial purpose unless expressly authorised in writing by Jollo;

b. impersonate any person or entity or otherwise misrepresent your identity;

c. attempt to gain unauthorised access to, interfere with, disrupt, compromise, hack, tamper with, or bypass any authentication or security measures relating to the Applications, the Services, or any related systems or infrastructure;

d. access or use another person’s account or account credentials;

e. make the Applications or the Services available to any third party without our prior written consent;

f. copy, modify, translate, adapt, merge, reverse engineer, decompile, disassemble, create derivative works from, or otherwise attempt to reproduce any part of the Applications, the Services, or related documentation, except where expressly permitted by applicable law;

g. introduce malware or other malicious code into the Applications or the Services, or probe, scan, or test their vulnerability;

h. impose an unreasonable or disproportionate load on the Applications, systems, networks, or infrastructure connected to the Applications;

i. conduct systematic or automated data collection activities, including scraping, data mining, data extraction, or data harvesting;

j. use data obtained through the Applications or the Services for unauthorised marketing purposes;

k. use the Jollo user booking portal to make reservations for third parties in exchange for payment or other consideration;

l. use any software or device to crawl or copy the content of the Applications or the Services; or

m. falsely suggest any endorsement, affiliation, association, or approval by Jollo.

6. Refunds

6.1 Some venues may require a deposit at the time of booking. Where a deposit is required, this will be displayed to you before you complete your reservation.

6.2 In the event of a cancellation or no-show, deposits may be non-refundable in accordance with the venue’s policy.

6.3 If you wish to request a refund, you must contact the venue directly. The venue’s decision is final.

7. Third-Party Content

7.1 The Applications may contain links to or integrate with third-party websites or services. Jollo does not control or endorse any third-party content and is not responsible for it. You access and use any third-party websites or services at your own risk.

7.2 Third parties who submit content through the Applications are solely responsible for ensuring that such content complies with applicable laws.

8. Intellectual Property Rights

8.1 Jollo owns or licenses all intellectual property rights in the Applications, except for content owned by third parties.

8.2 You must not use, copy, reproduce, or distribute any of Jollo’s intellectual property without our prior written consent, or remove, alter, or obscure any copyright notices, trademarks, or watermarks displayed on the Applications.

9. Termination

9.1 Jollo may suspend or terminate your access to the Applications or the Services, with or without notice, if you breach these Terms, engage in fraudulent or unlawful activity, or if we reasonably consider your conduct to be harmful to Jollo, its users, or its venue partners.

9.2 Upon termination, your right to access and use the Applications and the Services shall immediately cease.

9.3 Jollo shall not be liable to you or any third party for any suspension or termination of your access to the Applications or the Services in accordance with these Terms.

9.4 Sections 7, 8, 10, 11, and 12 of these Terms shall survive termination.

10. Liability

10.1 Jollo does not guarantee that the Applications or the Services will be uninterrupted, error-free, secure, or free from defects.

10.2 Nothing in these Terms excludes or limits Jollo’s liability where it would be unlawful to do so. This includes injury to life, body, or health caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

10.3 To the fullest extent permitted by law, Jollo excludes all implied warranties, conditions, representations, and other terms relating to the Applications and the Services. Jollo will not be liable for any loss or damage arising from your use of, inability to use, or reliance on the Applications, the Services, or their content.

10.4 Jollo is not responsible for disputes between users and venues and shall not be liable for any claims arising out of or in connection with such disputes.

11. Indemnity

11.1 You agree to indemnify and hold harmless Jollo, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your unlawful use of the Applications or the Services, or your infringement of any third-party rights.

12. General

12.1 These Terms constitute the entire agreement between Jollo and you and supersede all prior agreements, arrangements, and understandings relating to their subject matter.

12.2 If Jollo fails or delays in exercising any right or remedy under these Terms, this does not constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach. The rights and remedies available to Jollo under these Terms are cumulative and are in addition to any rights and remedies available under applicable law.

12.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the affected provision shall, to the extent necessary, be deemed omitted.

12.4 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

12.5 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of England and Wales. You and Jollo irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

END