Terms of Use

By selecting the checkbox on the mobile application software and by accessing our website (“Applications”), you acknowledge that you have read and agree to be legally bound to these Terms of Use (“Terms”). Your acceptance of these Terms constitutes your consent to permit Jollo Connect GmbH to process your personal data in compliance with our Privacy Policy.

The Applications are available to you for use by Jollo Connect GmbH (“Jollo”).

1. Use of the Applications

1.1 We take data security and protection of your personal data seriously. Please refer to our Privacy Policy and Cookie Policy for information about how we collect and use personal data as a result of your use of the Applications.

1.2 You must be 18 or over to accept these Terms.

1.3 The ways in which you can use the Applications and documentation may also be controlled by the App Store (Apple) rules and policies, and Google Play rules and policies which will apply instead of these Terms, where there are differences between the two.

2. Support

2.1 If you want to learn more about the Applications and the services Jollo offers (“Services”), have any problems using them, or wish to contact us for any other reason, please email us at customerservice@jollo.tech.

2.2 If we have to contact you, we will do so via the email address you have provided to us.

3. Changes

3.1 We reserve the exclusive right to:

Update, change, and modify the Applications at any time for any reason without prior notification;
Change these Terms from time to time as we see fit and your continued use of the Applications constitutes your acceptance of any change to these Terms;
Cease publishing any or take offline any or all parts of the Applications at any time, without notice to you; and
Interrupt the operation of the Applications, or any part of the Applications, as we see fit to perform routine or non-routine maintenance, error correction and/or any other purpose whatsoever.

3.2 Jollo will not be liable to you for any of the foregoing actions mentioned above. If you do not agree to the changes, your only recourse is to stop using the Applications. Your continued use of the Applications constitutes your acceptance of any change.

4. Access to the Applications

4.1 You warrant that you will download and use the Applications for the purposes for which the Services are made available, and shall not use the Services for any other purpose.

4.2 By accessing the Applications and Services you agree that you:

shall use the Services as authorised by these Terms;
shall use the Services in a professional, ethical and business-like manner, and not further or otherwise;
shall not attempt to gain unauthorised access to or interfere with the operation of the Applications, the Services and/or the infrastructure upon which the Services rely to operate;
shall cooperate with Jollo to keep the Applications and the Services secure;
shall adhere to security directives and security practices Jollo may notify to you in writing from time to time in respect of accessing the Applications and/or using the Services; and
shall provide any details reasonably requested by Jollo to maintain the security of the Applications and the Services.

5. Use of the Applications

5.1 You agree not to use the Applications for any commercial or business purposes other than where expressly permitted in writing by us.

5.2 You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmission you cause to be sent to the Applications. You may not pretend that you are, or that you represent someone else or impersonate any other individual
or entity.

5.3 To access our Applications, you need to have internet connectivity on your mobile device or computer. You are accountable for all expenses related to your internet usage from your use of our Services.

5.4 By using the Applications you agree that you:

Will use the Applications in a manner consistent with all applicable laws and regulations which may apply to you in the United Kingdom and the country from which you access it;
Are responsible for the security and proper use of all your user names and passwords used in connection with the Applications and will take all necessary steps to ensure they are kept confidential, secure, used properly and not disclosed to any other person;
Are responsible for all activities that occur under your password and account;
Will input accurate, current, and complete information in the Sign-Up form. It is also your responsibility to ensure that this information remains up-to-date;
Will inform us immediately if there is any reason to believe that your username or password has, or is likely to, become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way;
Will adhere to any security policies we publish and provide any details reasonably requested to maintain the security of the Application;
Must not attempt to gain unauthorised access to the Applications, the servers on which the Applications operate, or any server, computer, database(s) used by the Applications and/or interfere with the proper operation of the Applications and related services, such as email communications; and
Will not use the Services other than by means of a supported device.

5.5 You agree that you will not:

Rent, lease, sub-license, loan, provide, or otherwise make available, the Applications or the Services in any form, in whole or in part to any person without prior written consent from us;
Copy the Applications, Services or our documentation, except as part of the normal use of the Applications or where it is necessary for the purpose of making a back-up;
Translate, merge, adapt, vary, alter or modify, the whole or any part of an Application, Services or documentation nor permit the Applications or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Applications and the Services on devices as permitted in these terms;
Disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the Applications;
Disseminate malware to the Applications or the Services;
Probe, scan or test for vulnerabilities of the Applications without the permission of Jollo given in writing;
Avoid any authentication or security systems or processes on or relating to the Applications;
Use login details which have not been assigned to you personally;
Impose an unreasonable or disproportionate load on the infrastructure of the Application, systems or networks, or any systems or networks connected to the Application by your own activity and/or in conjunction with any other person;
Cause a security breach to any network resources;
Conduct any systematic or automated data collection activities, including without limitation scraping, data mining, data extraction and data harvesting;
Use data collected from the Services for any marketing activity;
Hack or otherwise tamper with the Applications or the Services; or
Reserve a table through the Jollo user booking portal for someone else and receive a payment for your service. Promoters and concierge services are prohibited from using the user booking portal to provide services to other parties.

6. Refunds

You agree that refunds will not be issued in the event of table cancellations or venue no-shows made by you. Refunds can only be requested if your account remains active. It’s important to note that Jollo does not have the authority to issue refunds. Please contact the venue directly to initiate the refund request.

7. Linking and Framing

7.1 You may link to the Applications from a property that you own, provided that you do so in a manner which is fair and legal, and does not:

Damage the reputation of Jollo;
Suggest an endorsement, business connection, form of association or approval where doing so would be misleading and/or unlawful.

7.2 You will remove links to the Applications upon request.

7.3 You may not use any software or device to crawl and/or copy the content of the Applications.

7.4 You will not frame the Applications, mislead or tend to mislead any person as to the source of the Applications.

8. Intellectual Property Rights

8.1 Jollo retains all intellectual property rights in the Applications, excluding certain materials published within the Applications that are owned by the venues we partner with (referred to collectively as “Application Materials”).

8.2 You will not use the Applications or anything published or available on them for any purpose other than those expressly stated in these Terms.

8.3 You will not remove, alter, cover or obfuscate any copyright notices, trademark notices, watermarks, disclaimers, warnings or other notices placed on or embedded on materials published on the Application.

8.4 You are not permitted to use the trademarks and trade names of Jollo, which include “Jollo” and “Jollo Connect”.

8.5 You must not use any part of the content on the Applications for commercial purposes.

9. Third Party Content

9.1 The contents of websites to which we link from the Applications are not approved or endorsed by us. The references are intended to be useful to you, however we do not control the content on those websites.

9.2 You are solely responsible for evaluating the suitability of any information from other websites. We will not be a party to or in any way responsible for any transactions between you and third parties.

9.3 The links to other websites may result in cookies being sent to your computer. Please check the privacy policy of the external site.

9.4 Where parts of the Applications contain material from third parties, those providers are responsible for ensuring that material submitted for inclusion on the Applications complies with all legal requirements. We do not accept liability in respect of any such materials.

10. Export Controls

10.1 You shall not export, directly or indirectly, any technical data acquired through Jollo under this Agreement and/or make the Services available in contravention of any applicable laws or regulations in force in the United Kingdom, United States and/or European Union to any person or country:

which is referred to in the UK Sanctions List, or equivalent in the United States and European Union; and/or
which is subject to trade sanctions, financial sanctions, and/or any other relevant sanction or prohibition;
without obtaining an export licence or other government approval first.

11. Termination

11.1 Jollo, at its sole discretion, may deny you access without prior notice at any time to the entirety of the Applications for breach of these Terms or applicable laws. You agree that Jollo will not be liable to you or any third party for such termination.

12. Liability

12.1 We do not guarantee that the Applications will be error-free or uninterrupted, or that any defects or errors will be corrected.

12.2 We do not exclude or limit in any way the liability of Jollo to you where it would be unlawful to do so. This includes injury to life, body, or health caused by our negligence or wilful misconduct. Nothing in these Terms affects your statutory rights which cannot be excluded by law.

12.3 We exclude all implied conditions, warranties, statements, representations, or other terms that may apply to the Applications, the Services we offer, or the Application Materials. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if it is foreseeable, arising from or in connection with (1) the use or inability to use the Applications, or (2) the use of or reliance on any content displayed and/or available through the Applications.

12.4 We will not be liable for any loss of profit, sales, business or revenue; business interruption; loss of anticipated savings; wasted expenditure; corruption of data; loss of opportunity; goodwill or reputation or any indirect or consequential loss or damage.

12.5 We will not be liable for any loss or damage caused by a virus, denial-of-service attack, and/or technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material arising from or connected with your use of the Applications, Application Materials or any website to which Application Materials may link.

12.6 Jollo is not responsible for conflicts that may arise between users and the venues we partner with. It is the responsibility of users and venues to address and resolve any conflicts directly. Within the boundaries established by relevant laws, you hereby release Jollo from any claims pertaining to these disputes.

13. General

13.1 These Terms supersede all prior agreements, arrangements and understandings between Jollo and yourself and constitute the entire agreement between us relating to its subject matter.

13.2 You confirm that these Terms contain all the matters upon which you have relied to use the Applications and the Services made available, and that you have not relied on any matters not contained in these Terms.

13.3 No forbearance, delay or indulgence by us in enforcing the provisions of these Terms shall prejudice or restrict our rights nor shall any waiver of our rights operate as a waiver of any subsequent breach and no right, power or remedy set out in these Terms conferred upon or reserved for us is exclusive of any other right, power or remedy available to us and each such right, power or remedy shall be cumulative.

13.4 If any part of this contract is found to be invalid or unenforceable, the rest of the contract will still be valid and enforceable. What is recognised as invalid or unenforceable shall be deemed omitted.

13.5 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

13.6 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and the parties hereby irrevocably submit to the jurisdiction of the English Courts.